Cashpoint

Our multilingual Customer Support Department forms part of the core element of our growing and exciting operations. Therefore, we are looking for experienced Danish speaking Customer Support Agents to support our day-to-day operations.

Danish Speaking Customer Support Agent (m/f/d) at our site in Sliema, Malta

Responsibilities

  • As Danish Speaking Customer Support Agent (m/f/d) you provide customer support in Danish through chat, phone and email and you are a representative outward to our customers.
  • You also assist the Management Team in reporting technical issues and giving insights to what is happening in the market.
  • Furthermore, you maintain customer records by following the correct data protection procedure and achieve both department and individual SLAs.
  • As part of the team you document customer contacts in order to provide a full customer history.
  • Last but not least, you resolve product and/or service problems by clarifying the customers complaint and determine the cause of the problem. You will also assist the management with other projects and duties when requested to do so.

Qualifications

  • At least 1 years of work experience within the customer support industry and understanding of the Gaming Industry
  • Excellent written and verbal communication skills in Danish and English
  • Ambitious and able to work well in a multicultural team
  • Able to work on shift basis across weekdays and weekends
  • Be comfortable working in a fast-paced environment and to work as part of a great team

What to expect

  • Family-run group with a positive and international business environment  
  • Open door attitude and friendly corporate culture
  • High degree of personal responsibility 
  • A wide variety of career opportunities within the entire group 
  • Competitive salary and good benefits

If you would like to play your part in the success of a dynamic, innovative company and are interested in pursuing a challenging role, we look forward to receiving your application.

We are moving towards new horizons! We’re developing new business in the fields of sports and internet based games and lotteries. We are the team for you! We are constantly growing and moving into new dynamic environments. We think and communicate openly. We are everything but ordinary – and have been for the last 60 years!

Our company group offers entertainment, innovation and international and cutting-edge technology to millions of people worldwide. We have 13.000 people working under our Merkur sun committed to our company’s ideals. Come join us.

How to reach us:

Central Vienna

17 minutes by S1 from Praterstern station (U1 U2) to Vienna-Süßenbrunn, then 7 minutes by foot

14 minutes by bus 25A from U1 station Rennbahnweg to Campingplatzweg, then 7 minutes by foot

Directly by S1, from Hermann Gebauer Straße

CASHPOINT
Viktor Kaplan Straße 9
A-2201 Gerasdorf